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Customer Service, The New Strategy

What happened to great Customer Service?
Shift your efforts (and keep them there).

Whether you know it or not and whether you like it or not, the phrases or philosophies of “customer experience,” “voice of the customer” or even the back office concept of “retention” are going to become beyond critical in your corporate lexicon. Learn them or else. Master them and you might just separate yourselves from your competitors at a pace never imagined or seen before. Read the full article here!

Topics - Marketing
Keywords - Customer Service
Published - March 18, 2010

More on this topic…

Experience of something is the opinion of one, how restaurants and retail can influence and shape the ideal desired result to win and retain customers

Experience of something is the opinion of one, how restaurants and retail can influence and shape the ideal desired result to win and retain customers

The experience of something is personal. Often filtered through one’s beliefs, expectations, memories and opinions. The experience of something is not the creation or curation of space, time and sensory stimuli – done so by a restaurant, a venue, an organization. The experience of something is what the goer, attendee or participant experiences as a result of being in (and have gone through) a designated space, over time, having at least one of their senses stimulated.

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